Solutions for Government

The new Government laws requires solutions to coordinate an integrated management of procedures, files and business processes, with documents and content, all through portals, in a secure environment together with digital certification and integration with current systems such as “Citizen register” or the “Tax management”.

New requirements:

• Create services and portals for the support of citizens and business, transparent, accessible, secure, multi-platform, multi-language and interactive.
• Create portals and intranet for collaborative work environments within the counties and municipalities, helping with their relations with citizens.
• Automate and manage the main administrative processes. Need to implement workflows for approval and manage the files life cycle. Files interconnection within the administration. Single window for services to citizens.
• Connect the processes to the existing systems (ERP, CRM, databases, applications, SOA services and others). Access the processes through portals, intranet or extranet.

Solutions for the management and automation of public administration processes:

Procedures management:

• Opening cases: files / projects / protocols.
• Creation / administration of the service procedures list.
• Fill in forms or add comments on each task.
• Processing of applications received (tasks list, monitoring, statistics).
• Processing processes and auditing procedures received.
• Automatic generation of documentation.
• Integration of external information systems.
• Graphics display on the case status. 

Implementation of council’s internal processes:

• List, assign and track tasks, individual and collective, as well as temporary events.
• Perform specific actions for each task.
• Check the content and documents associated with each case, task or file at all times.
• Operational Processes (housing and urban development - licensing, certifications, grants, agreements, actions, employment, social services, etc.).
• Attach documents and contents to each case.
• Support Processes (budget formulation and monitoring etc).
• Continuous improvement / quality.
• Receive notifications and alerts by email or sms on new tasks assigned or expiry dates (deadline).
• Monitoring the global status by setting panels.
• Audit and traceability of the closed files status.

Polymita offers solutions for:

• Portals for cities.
• Portals for citizens.
• Portals for companies.
• Generator of municipal's portals.
• Employee's Portals.
• Administration back-office:
  • Centralized management of multiple portals.
  • Content publication and management, online documents and administrative files.
  • Online modeling of contents, forms and views.
  • Indexing and search engine.
  • Online Document management, with versioning.
  • Content and documents repository.
  • Suggestions / complaints / received questions management

Download solutions datasheets for Government

Automation of collection and processing data processes of social housing (10,000 households) of the City of Barcelona, through its Housing Plan, delivered during the period 2004-2007. ESB's integration with the customer. Developed in 60 days. There were more than 100,000 applications.

See case studies.