Why to Implement BPM:

Some current situations in the organizations at the operational level:

• Activities which various departments should cooperate and / or organizations interfere with each other, causing problems, delays and bad service.
• The information does not flow between departments. Information is lost and nobody knows who should perform each task.
• The management team has no visibility about the current work, and about the efficiency of implementation. There is no reliable information to make decisions.
• The workload is not balanced, allowing bottlenecks to appear that affect the efficiency of the entire organization.
• The knowledge of how things are done is distributed throughout the organization, and in the hands of a few people.

What these problems have in common?

• They are induced by the structure of departments of moderate business.
• They generate inefficiency and problems.
• They have high impact on productivity and customer satisfaction.

Process = sequence of actions, for persons and / or systems